Legal notices & Policy on protection of personal data

Alphatrad Netherlands

Hogehilweg 16 | NL–1101 CD AMSTERDAM


Managing director: Frédéric Ibanez

Head office: Alphatrad Germany GmbH

Lebacher Str. 4 | D-66113 Saarbrücken

VAT number: DE225403549


In accordance with the provisions of the law on trust in the digital economy, we hereby inform you that:


This website is the property of Alphatrad Germany GmbH, whose head office is at Lebacher Str. 4 | -66113 Saarbrücken (email:, telephone: +49 (0) 681 996 38 25, EEC VAT number: DE225403549.


The director of publication for the website is Mr Frédéric Ibanez, acting in his capacity as Chairman, and the service provider handling both direct and permanent storage is Etudes Gamma – 40 Rue Damrémont – 75018 Paris - Tel.: +339 52 74 37 85.


Users acknowledge that they have read these conditions of use and undertake to abide by them.


Users of the website acknowledge that they have the skills and resources necessary to access and use this website.


Users of the website acknowledge that they have checked that the computer configuration used does not contain any viruses and that it is in good working order.


The operator of the website makes every effort to offer users information and/or tools which are available and checked but may not be held liable for any errors, a lack of availability of certain functionalities and/or the presence of viruses on its website and/or on the website.

Any information supplied by the operator of the website is provided for information only and shall not under any circumstances exempt the user from the obligation to perform an additional, personalised analysis.


The operator of the website is unable to guarantee that the information shown on its website is accurate, complete and up-to-date.


Users therefore acknowledge that they make use of this information on their own sole responsibility.


Users are hereby informed that they have a right to access, rectify, query, object on legitimate grounds and to object to market research relating to their personal data which they may exercise by sending an electronic mail to the following address:


Users are hereby informed that, when visiting the website, a cookie may be automatically installed on their browsers.


A cookie is a block of data which, although it does not allow users to be identified, is used to record information about how they browse the website.


Users have a right to access, remove and amend any personal data provided using cookies under the conditions set out above.


Amongst other things, with regard to any personal data to which they may have access, they must refrain from any collection, any inappropriate use and, generally speaking, from any act likely to undermine the privacy or the reputation of any persons.


The general structure, along with the software applications, texts, images – whether animated or not, sounds, know-how and any other components of the website are the exclusive property of the publisher of the website.


The trademarks of the publisher of the website and its partners, along with any logos which appear on it, may or may not be semi-figurative marks and are registered.


Users of and visitors to the website may not add any hyperlinks to this website without express, prior authorisation from the publisher of the website.


The publisher of the website may not be held liable for any access by users via hypertext links introduced for the purposes of the website to other resources on the Internet.



1. Collection of information

We collect information when you connect to our site, when you request a price quote or information, or when you place an order. The information collected includes the name of your company/legal entity or your name in the case of a natural person. For a company, the name of our contact(s), their email address(es) and telephone number(s) are also recorded. The information necessary for billing will also remain in our possession. Payments made online are made in a secure manner and we do not need to know the banking information provided for payment, which remains the responsibility of the bank or of PayPal. If you have provided us with your bank account details (RIB or IBAN), they are kept in a secure manner in accordance with the standards of the GDPR.

When you connect to our website, we automatically receive and record information from your computer and browser, notably your IP address, your word-processing software, versions of the software and type of equipment (PC, MAC, tablet and mobile etc.).

2. Use of information, confidentiality and disclosure to third parties

We are the sole holders of the information collected on our sites. All the information that we gather is used only for internal purposes and will never be sold, exchanged, transferred or turned over to any other company for any reason whatsoever, except in the case of an official request from the competent authorities in such matters who must conduct legal investigations on unlawful activities, presumed fraud or situations involving potential threats to the physical safety of any person, violations against our conditions of use, or when the law requires that we provide this information. This does not include trusted third parties that help us to operate our website, implement or modify our management programme or conduct our affairs, as long as these parties agree to treat this information as confidential. Your information is never transferred or processed outside of the European Union. We do not send any newsletters.

3. Protection of information

We are implementing a variety of security measures to maintain the security of your personal information, based on recommendations from the GDPR text, with which we are in compliance. We use state-of-the-art encryption to protect sensitive information that is communicated online. We also protect your information offline. Only employees and service providers who need to do specific work (for example billing or customer service) have access to identifiable personal information. The computers and servers used to store identifiable personal information are kept in a secure environment.

4. Cookies

Cookies improve access to our website and identify regular visitors. However, this use of cookies is in no way linked to any information on our website that can personally identify you.

What are Cookies?

A cookie is a small file stored by a server a user’s terminal (computer, telephone, etc.) and is associated with a web domain (i.e. in most cases with all the pages of a single website)

Why does Alphatrad Netherlands - Optilingua Group use cookies?

Alphatrad Netherlands uses cookies that are strictly necessary and required for you to use our websites, allowing you to move around freely, use secure areas, personalised options, etc. In addition, Alphatrad Netherlands and the companies in the Optilingua group use cookies that collect data relating to web use analysis. These are used to help improve customer service by measuring site usage and performance and to optimise and personalise the site.
Our websites may also contain links to social networks (such as Facebook, Twitter or Linkedin). Alphatrad Netherlands does not control the cookies used by these external websites. For more information on cookies from social networks or other external websites, we recommend that you check their own cookie policies.

Alphatrad Netherlands also uses Google services such as Google Ads and Google Analytics:
These Google services also use cookies to analyse your use of the website. As a result, Google also has access to the data that you authorise the collection of by selecting cookies when you connect to our site.


- Google Analytics: helps website and application owners understand how visitors interact with these sites and apps. This tool may use a set of cookies to collect information and provide website usage statistics without personally identifying site visitors. The main cookie used by Google Analytics is "_ga.

- Google Ads: is Google's online advertising programme, this service helps website and application partners to promote their website and develop their customer base. Google Ads uses cookies that do not contain any personal data. These cookies are intended to improve the effectiveness of ads delivered via the ad network, optimise the relevance of campaign ads, improve performance reports, and reduce advertising pressure.

- Google Tag Manager (GTM) helps website owners manage their tags without having to change the website source code. Google Tag Manager does not use cookies. This service allows data to be collected for diagnostic purposes and to improve the quality of the site. The data collected using Google Tag Manager does not contain any information that makes it possible to identify you personally. It is only when it is used with other Google services (e.g. Google Analytics) that data collection of this kind takes place and we request your consent when setting your cookies.
- Google reCAPTCHA is a security service from Google that differentiates between human users and bots that can scan your site and send spam. This service involves the collection of personal data for which we request your consent when setting your cookies.

For more information about the use of certain data collected by Google you can refer to the Google Privacy Policy and Terms of Use.

What are the different types of cookies?

Technical cookies: these are essential and strictly necessary for the proper functioning of a website and the use of the various options and services it offers.
For example, the cookies used to maintain the session, manage response time, performance or validation of options, use security elements, share content with social networks, etc.
Personalisation cookies: These cookies allow the user to specify or customise certain features of the website's general options, for example, to set the language, regional configuration or browser type.

Analytical cookies: Analytical cookies are those used by our web portals to create browsing profiles and to understand user preferences in order to improve the products and services offered.
For example, an analytical cookie could be used to monitor which geographical areas are most interesting to a user, which product is most popular, etc.

Advertising cookies: Advertising cookies allow us to manage advertising spaces according to specific criteria. For example, the frequency of access, the content edited, etc.
Advertising cookies make it possible, through advertising management, to store behavioural information by observing habits, studying access and forming a profile on the basis of the user's preferences in order to offer advertising linked to the user's interests.


Session cookies: Session cookies are those that last as long as the user is on the website and are deleted at the end of the session.

Persistent cookies: These cookies remain stored in the user's terminal for a longer period of time, making it easier to control selected preferences without having to repeat certain settings each time the website is visited.

How can I object to cookies being deposited on my terminal?

With the exception of strictly necessary cookies, any cookies deposited on a terminal require your agreement, which we request when you connect to our site. The user is free to refuse all types of cookies that are not strictly necessary for the operation of the site. If you continue to browse our website without refusing to accept these cookies, this means that you agree to their use.
Please note that if you refuse or delete cookies when browsing the Alphatrad Netherlands website, we will not be able to retain your preferences, some page functions will not work correctly and, each time you browse our website, we will have to ask for your permission to use cookies again.

If you still decide to change the configuration of your access to the website, you should know that it is possible to delete cookies or to prevent this information from being saved on your computer at any time by changing the configuration settings in your browser:

Configuring cookies on Microsoft Edge
Configuring cookies on FireFox
Configuring cookies on Google Chrome
Configuring cookies on Safari

These browsers are subject to updates or changes, so we cannot guarantee that the information will be fully compatible with your browser version. You may also be using another browser not included in these links, such as Opera, Konqueror, Arora, Flock, etc. To avoid discrepancies, you can access cookie settings in your browser's options, which are usually found in the Options menu, in the "Privacy" section. (Please consult your browser's help for more information).

So what does the above information mean?
If you accept our cookies, this allows us to improve Alphatrad Netherlands's websites in order to provide you with optimal access and to offer you a more efficient and personalised service.
In addition, you can set your browser to accept cookies only from websites or trusted pages that you are currently browsing, allowing you to select your preferences.

By providing this policy, Alphatrad Netherlands demonstrates its commitment to current legislation on the use of cookies by providing information so that you can understand what types of cookies we use and why we use them. Our aim is to provide you with transparency regarding the data we process on your terminal’s navigation of our website.

This policy is reviewed periodically to ensure that it is up to date and can be amended. We therefore recommend that you visit the page regularly where we will inform you of any updates.

Where can I get more information?

If you have any questions about how we use cookies that are not answered in this policy, please send your comments to us via customer service. If you need more information about cookies, please visit the DPA website.

5. Data retention

For the purposes of internal and fiscal management, we automatically retain your data for 5 years plus the year in progress. If, at the end of this period, no business relationship has been established between our companies, it is automatically eliminated from our servers. By establishing a business relationship with our company, you automatically and irrevocably agree to this provision.

6. Unsubscribe

We use the email address which you provide to send you information and updates about your order and occasional information about our linguistic services. You may unsubscribe at any time and will no longer receive information about our services. In the meantime, you will continue to receive information about your order. The act of requesting an estimate, information or service implies irrevocable approval from you to use the email address provided, as well as acceptance of our terms and conditions of sale.

7. Consent

By using our site, you give your consent for the above-mentioned policy on confidentiality.
You have the right to access, rectify or eliminate your personal information by sending a request to the following address: We have implemented all security measures to protect your data and we agree to inform you about any eventual breach in security and the measures taken to remedy it.

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